Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in the singular or in the plural.

Definitions

For the purposes of this Policy:

  • You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • We (referred to as either, “The Company” “We”, “Us” or “Our” in this Agreement) refers to Earthy scent Pvt Ltd, located in Raipur, Chhattisgarh 492001, India.
  • Service refers to the Website.
  • Website refers to the site accessible from https://www.earthyscent.store.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.

Delivery

 

When will I get my order?

  • Usually, it takes 5-7 working days to process an order after which it’s shipped out.
  • There are some exceptions where an order may ship out later than five (7) days. If this is the case for your order, then the estimated delivery date presented at checkout will take the actual ship date into account.
  • Following is our shipping aggregator:
  • Pickkr

Shipping time will be made available to you by the courier company when your order gets shipped.

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

Do you offer FREE SHIPPING?

  • Yes, we do offer free shipping on all prepaid orders.
  • No free shipping is available for Cash on Delivery (COD) orders. And, shipping charges will be added at the time of checkout for all COD orders.

Do you Ship outside of India?

No, currently we only ship within India. However, we will expand our services to other nations in future.

What Happens If My Order Is Delayed?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

I entered the wrong address at the time of checkout. Can I change it?

If the order is still in the processing phase then we can still change it. Please contact us at    earthyscenthelp@gmail.com at the earliest. However, if the order is already shipped then we can’t do anything in that case.

Please note: No refund will be issued in case of the wrong shipping address. Please refer to our return and refund policy to know more: [LINK TO YOUR REFUND POLICY HERE].

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:  

  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package
  • Stop by your neighbours in case the courier left the package with them

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbour’s, get in touch with us at  earthyscenthelp@gmail.com with your order number.   

Please note:

  • No replacement will be provided if you have entered the wrong delivery address while placing the order.
  • We will only send a free replacement if we found out that the mistake was made on our end.

How do I track my order?

You’ll receive a tracking number via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at  earthyscenthelp@gmail.com.  

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at  earthyscenthelp@gmail.com within five (5) days from the receipt of your order with photos/videos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!  

For additional information on refunds and returns please visit: [LINK TO YOUR REFUND POLICY HERE].

QUESTIONS

If you have any questions concerning our shipping policy, please contact us at:

Email:  earthyscenthelp@gmail.com.